Refund policy
We have a 48 hour return policy, which means you have 48 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@autumnaurahairbar.com. Please note that returns will need to be sent to the following address: P.O. Box 117 Brunswick,TN 38014
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@autumnaurahairbar.com.
Damages and issues
Please inspect your order upon reception and contact us within 48 hours of your delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to the hygienic nature of your products, the following items are not eligible for return or exchange. Hair extensions that have been worn, installed, washed, chemically processed, or altered in any way. Custom or special-order items, Gift cards, sale or clearance items. Please get in touch if you have questions or concerns about your specific item. Returns that do not meet our eligibility requirements will not be accepted and may be returned to the sender at the customer's expense. If you believe you have received a defective, damaged, or incorrect item, please contact us within 48 hours of your delivery at sales@autumnaurahairbar.com with your order number and clear photos so we can review your request.
Exchanges
We do not offer exchanges for change of mind, incorrect length selection, texture preference, or color preference. Exchanges are only available if you received the wrong item, your order arrived damaged, or there is a verified manufacturing defect. To request an exchange, you must contact us within 48 hours of your delivery at sales@autumnaurahairbar.com with your order number, clear photos of the product, and a description of the issue. To be eligible for an exchange, the hair must be unused, unworn, unwashed, uncolored, and its original packaging with all tags, ties, and seals intact. All exchanges request are subject to approval. Unauthorized returns or exchanges will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, it will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund. Shipping charges are non-refundable unless the return is due to our error or a defective product.