Shipping policy

Order Processing

All orders are processed within 3-5 business days (excluding weekends and holidays) after your order is placed. During new product launches, promotions, holidays, or period of high order volume, processing times may be slightly longer.

Pre-Orders

Some items may be offered as pre-orders. By placing a pre-order, you acknowledge and agree to the estimated processing and shipping time listed on the product page. Orders will be fulfilled in the order they are received.

Shipping Time

After your order has been processed, most orders are delivered within approximately 7–10 business days total from the order date. You will receive an update once your order is ready or on the way. Local delivery orders may arrive sooner once the order has been received, inspected, and packaged.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Autumn Aura Hair Bar is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

Lost or Stolen Packages

Once your package has been marked as delivered by the shipping carrier, Autumn Aura Hair Bar is not responsible for lost, stolen, or misplaced packages. If you believe your package has been lost, please contact the shipping carrier directly. We are happy to assist you in filing a claim when applicable.

Shipping Delays

While we strive to meet all estimated delivery times, Delays caused by weather, carrier issues, holidays, or circumstances beyond our control may occur. We appreciate your patience and understanding.

Questions 

If you have any questions regarding your order or shipping, please contact us at:

Email: Sales@autumnaurahairbar.com